Frequently Asked Questions

Know Before You Go

Know Before You Go

Respect the Animals and Their Habitats

Please respect the animals and their habitats while visiting Omaha's Henry Doorly Zoo and Aquarium. The following has been established for their safety, as well as our staff and you, our visitors.

  • Remain on designated pathways and behind safety barriers, such as a fence, wall, glass or similar boundary. Each habitat is uniquely designed for the species living there and done in such a way to keep the animals and visitors safe.

  • Treat "others" the way you want to be treated. Be good stewards of nature and the surrounding environment. Refrain from taunting, yelling, banging on the enclosures and throwing objects into animal habitats. Please also be respectful to those working to keep you and the animals safe: our staff members.

  • Please keep your hands to yourselves. Our inhabitants are still wild animals and can be extra adventurous when exploring their surroundings. They will even defend themselves and their territory if they feel threatened. Gentle touching of the animals is, however, encouraged in the following areas: African pygmy goat area in Bay Family Children's Adventure Trails, the Touch Tank in the Scott Aquarium, the goat kraal in the Scott African Grasslands and Stingray Beach. Zoo staff members are present in these areas to monitor and demonstrate how to properly do so.

  • Please leave the feeding of the animals to our staff. All of the Zoo's animals are on specialized, veterinarian-approved diets that have been formulated by our Nutrition Department and very closely resemble what they would eat in the wild. Your snacks are not on the menu, as they would not find what's tasty to you in their native range. Eating anything outside of their normal diet can put their health and welfare at great risk.

  • Be kind to free-roaming Zoo animals and local wildlife by viewing them from a safe distance. The Zoo is their home or at least a stopping point as they make their journey elsewhere.

  • Leave the plants and trees around you just as you found them: untouched. They prefer to stay "rooted" in their environment, just as you would to grow big, strong and safe.

Additional Animal and Guest Safety

What Items are Not Allowed Inside the Zoo?

The following are not allowed inside the Zoo:

  • Firearms or weapons (including lawfully concealed firearms)
  • Tobacco (including cigarettes, electronic cigarettes, cigars, pipes and similar items)
  • Alcoholic beverages not provided by the Zoo
  • Open fires (including grills, campfires and firepits)
  • Sports equipment (including balls, frisbees and hacky sacks)
  • Balloons, streamers, projectile water toys or loud noise-making items
  • Bikes, skateboards, scooters, segways, wheeled shoes, skates or rollerblades

Out of the safety of visitors, our staff and animals, Zoo personnel reserves the right to inspect bags, strollers, wagons and other items carrying belongings on site.

Can We Smoke at the Zoo?

The Zoo is a smoke- and tobacco-free facility. This includes cigarettes, electronic cigarettes, cigars, pipes and similar items.

Are pets allowed at the Zoo?

Pets are not allowed on Zoo grounds. However, we do have a limited number of kennels available for dogs on a first come, first serve basis inside Guest Services, located at the main entrance of the Zoo. We encourage that your pets not be left inside of your vehicle during your Zoo visit.

Contact our Guest Services Department at (402) 733-8401 for more information.

 

How about my Service Animal?

Omaha’s Henry Doorly Zoo and Aquarium, a non-profit organization, prides itself on being a good member of the community and does its best to create a welcoming and inclusive environment for all.

To that end, the Zoo follows the requirements outlined by the U.S. Department of Justice in providing reasonable accommodations for people with disabilities. Zoo supervisory staff have received specific education regarding the service animal component of these requirements.

When someone arrives with a service animal, a Zoo supervisor asks two questions to determine if the animal meets the criteria established by the U.S. Department of Justice:

  1. Is the service animal required because of a disability?

  2. What work or task has the dog been trained to perform?

If these two questions are answered, and if the answers fit within the requirements, the person and service animal may enter the Zoo.

Guest Amenities

Are lockers available for rent?

The Zoo does not have lockers available. Guests are welcome to bring their own bags, coolers and wagons to carry around the Zoo. No glass containers or alcohol are allowed.

Can we bring outside food and beverages? Coolers and bags?

The Zoo allows outside food and beverages on grounds. These items can be brought with you inside of a bag or cooler. Glass containers and alcohol are not allowed.

Where can I nurse my child?

Moms may nurse their children in any public location at the Zoo. According to Nebraska law: "In Nebraska, women may breastfeed their children in any public or private location where the mother is otherwise authorized to go."

A Baby Care Center, located within Children's Adventure Trails near the North Entrance of the Zoo, has two private nursing rooms. Also visit the Mother's Den, located at Glacier Bay Landing.

Other private areas include the family restrooms at the Zoo's main entrance, Expedition Madagascar, the Sea Lion Pavilion, Wildlife Management Headquarters at the Lion Viewing Area of the African Grasslands and the African Lodge.

Each of these areas offer a private restroom, chair and changing table.

Do you have strollers or wagons available for rent?

Strollers and wagons are available to rent on a first come, first serve basis.

A single stroller is $10 for the day. Double strollers or wagons are $14 for the day. They are available at the Main Gift Shop year round or at the Zoo's North Entrance Memorial Day to Labor Day.

Guests are also welcome to bring their own strollers or wagons from home.

Are motorized wheelchairs available for rent?

Electric shop riders are available for $30 each per day. Manual wheelchairs and adult chairs are $10 each per day.

Both are available at the Main Gift Shop, located near the main entrance of the Zoo, year round. Rentals are available on a first-come-first-serve basis.

Guests are also welcome to bring their own motorized or manual wheelchairs or take advantage of our train, tram or Skyfari. Click here to view operating hours.

Do you have an ATM?

An ATM is located inside of the Zoo's Main Gift Shop near the main entrance of the Zoo. The ATM is serviced by First National Bank of Omaha.

Are there any hotels in the area? Which one is the closest?

For hotel and lodging information, please check out Visit Omaha by clicking here

Does the Zoo provide a kennel service for traveling pets?

We encourage that your pets not be left inside of your vehicle during your Zoo visit.

For your convenience, we have a limited number of kennels available for dogs on a first come, first serve basis inside Guest Services, located at the main entrance of the Zoo.

Contact our Guest Services Department at (402) 733-8401 for more information.

Do we charge for parking?

Parking is free and available on a first come, first serve basis.

Are there any exhibits closed throughout the day?

There are times when certain animals will be off display or an exhibit may be closed. Please contact our Guest Services Department at (402) 733-8401 to learn of any closures before your visit.

Admission and Payment

What types of payment do you accept?

Omaha's Henry Doorly Zoo and Aquarium and Wildlife Safari Park no longer accept personal checks with the exception of the purchase of Omaha's Henry Doorly Zoo and Aquarium memberships. The only forms of payment accepted are Travelers checks, Cashier checks, Money orders, Business/Company/School checks, cash and credit cards (Discover, American Express, MasterCard and Visa). Apple Pay and Samsung Pay are also acceptable forms of payment.

Doorly Dollars are available and can be purchased at Guest Services and the Lozier Giant Screen Theater®. They are sold in increments of $5 and can be used throughout the entire Zoo.

Once inside the Zoo, do you accept credit cards or checks?

We accept Visa, MasterCard, Discover, American Express, traveler's checks and cash payments throughout the Zoo. Apple Pay and Samsung Pay are also acceptable forms of payment.

Money orders and check payments can only be used for on-site membership purchases.

How much is daily Zoo admission?

For information on pricing, click here.

Please note: The Lozier Giant Screen Theater is now considered a paid feature within the Zoo. Admission to the theater will only be issued to guests visiting with an Omaha's Henry Doorly Zoo and Aquarium membership or with regular paid admission. Guests cannot use admission from a previous day to purchase Lozier Giant Screen Theater tickets. Same-day admission only.

Can we purchase day passes online?

The Zoo does offer the ability to purchase day passes online. Click here to purchase your day passes.

Contact our Guest Services Department at (402) 733-8401 for more information.

Do you offer a discount for two-day pass?

The Zoo does offer a discount on a two-day pass. Must be used consecutively with first day admission. To get your half price admission on your second day, please present your prior day tickets or receipt at our ticketing windows.

Another way to save is to become a member! An annual household membership would allow access to the Zoo for two adults and dependent children (ages 0-20) from one address along with reciprocal privileges to many other zoos across the country.

Click here for more information.

Do we have to pay to re-enter if we leave and return the same day?

When departing the Zoo, a hand stamp will be given to each visitor for re-entry.

Do you offer a discount for students?

Yes, the Zoo offers discounts for schools paying as a group but there are no discounts for individual students.
 
Contact the Education Department at (402) 738-2092 for more information or click here.
 

Do you offer group rates?

Group discounts are offered to parties of 40 or more with a reservation.

For more information or to make a reservation click here.

Do you offer a military discount?

The Zoo offers a military discount on daily admission, as well as annual memberships.

Click here for more information on military discounts for daily admission. For more information on military discounts for annual memberships, click here.

Do you offer a discount for AAA or other clubs?

The Zoo does not offer discounts on daily admission for AAA or other clubs.

Are there coupons available online or at any stores?

The Zoo strives to keep our admission costs low in order for families to visit multiple times. At this time there are no discounts for admission.

Is there a discount if we arrive late in the day?

The Zoo does not offer pro-rated admission for late entry.

Do you offer discounts for home school families?

The Zoo does not offer any discounts for home school families. Large groups may contact the Education Department to arrange a possible group discount at (402) 738-2092.

For large families, a household membership would be a great value. A household membership admits two adults and up to six dependent children (ages 0-20) from one address. Click here for more information.

For more information on daily admission fees, click here.

Are there additional costs besides the admission charge?

Zoo admission covers entry into all of our main exhibits. The following require an additional charge: train, tram, Skyfari, Sue's Carousel, the Lozier Theater, Stingray Beach, Budgie Encounter, Giraffe Encounter, concessions and gift shop purchases.

If I do not use my ride ticket, do I get a refund?

Ride Tickets are non-refundable. If guests have a ticket remaining with the exception of the all-day ride pass, it may be used on another visit. The all-day ride pass must be redeemed on the date of purchase.

Do you offer an all-day rides pass?

The Zoo does offer an all-day rides pass seasonally. This is for unlimited rides on train, tram, Sue's Carousel and Skyfari. The pass is valid one day only.

Click here for more information on pricing and availability.

Are there restrictions on rides?

All rides are weather dependent and will not operate if there is rain, snow, ice or if the temperature will not reach 50 degrees by 1 p.m. Skyfari will not operate if there are high winds.

You must be at least 12 years old to ride Skyfari without an adult. Children under the age of 12 will be required to ride with an adult.

You must be at least 42 inches tall to ride Sue's Wildlife Carousel without an adult.

Click here for hours of operation, pricing and other information.

Memberships

I lost my card. Can I still come in? How much for a replacement card?

Members are asked to present a valid membership card and photo I.D. on each visit. If you misplaced your membership card, please visit Guest Services, located at the main entrance of the Zoo to inquire about recieving a replacement.

Can I bring a guest with my membership?

The individual membership admits the listed cardholders only. Military and household memberships will admit up to six children at the owner's address (ages 0-20). The grandparent membership will admit up to six grandchildren of the two listed cardholders (ages 0-20).

To admit an extra adult for each visit, please consider purchasing the plus-one membership add on. Click here for more information.

 

Can I bring my daycare group under my membership?

Memberships do not admit daycares. Certified daycares receive school group admission. Click here for more information.

Are foster children covered under my membership?

Yes. The household and military memberships admit dependent children (ages 0-20) from the owner's address. Click here for more information.

If both cardholders are present, can we still bring a guest?

The individual-level membership admits the owner only. All other levels of memberships will admit only two adults per visit. To admit an extra adult for each visit, please consider purchasing the plus-one membership add on. Click here for more information.

How will I receive my membership card?

If you are renewing your membership, once we update your record, your current membership card should be used for admission. For new members, your card will be mailed to your home within two weeks from the date we received your order.

Community Support

Does the Zoo donate to fundraisers and silent auctions?

Omaha’s Henry Doorly Zoo and Aquarium, a non-profit organization, prides itself on its contributions to the surrounding communities. In an effort to give back, the Zoo is willing to consider requests from the local community. Click here for more information.

Does the Zoo offer special admission passes for qualifying local 501c3 organizations?

Special Pass memberships are provided to non-profit agencies meeting certain criteria set by Omaha's Henry Doorly Zoo and Aquarium. Click here for more information.

Photography/Videography

Are professional photo or video shoots allowed on grounds?

Omaha's Henry Doorly Zoo and Aquarium has guidelines in place for non-commerical and commerical photography and videography on grounds. Click here for more information.

Lozier Giant Screen Theater®

What shows are currently playing?

Click here for a list of films and showtimes.

How long are the shows?

The average show played at the Lozier Giant Screen Theater® is 45 minutes.

Can we keep the 3D glasses?

The 3D glasses must be returned after each film as they are reused.

Are the 3D glasses cleaned?

The 3D glasses are cleaned/sanitized after each use.

Does the combo rate mean both movies?

Combo rates are offered for Zoo admission and one film at the Lozier Giant Screen Theater®. Click here for pricing.

Can I see a show without visiting the Zoo?

The Lozier Giant Screen Theater is now considered a paid feature within the Zoo. Admission to the Lozier Giant Screen Theater will only be issued to guests visiting with an Omaha's Henry Doorly Zoo and Aquarium membership or with regular paid Zoo admission. Guests cannot use admission from a previous day to purchase a tickets to the Lozier Giant Screen Theater. Same-day admission only.