Frequently Asked Questions
Browse the questions below. If you have further questions, please contact (402) 733-8401.
 
Lockers
Nursing Rooms
Wheelchairs
Strollers/Wagons
Hours
Admission and Payment Information
Exhibits
Zoo Passes
Rules and Regulations
Directions & Parking
Lozier IMAX ® Theater
Membership Questions
 

Omaha's Zoo and Aquarium does not have lockers available for guests. However, guests are permitted to bring bags, coolers and wagons to carry around the Zoo. No glass containers or alcohol is allowed.
 
A nursing area can be found at our first aid station. A rocking chair and privacy curtain are available there for use. Should the first aid station be unaccessible at any time, please visit Guest Services - located at the main entrance of the Zoo - for assistance.

 

Electric shop riders are available for $25 each per day.  Manual wheelchairs and adult chairs are $8 each per day.  Both are available at Main Entrance Gift Shop all year round or at the gazebo outside the North Gate Gift Shop from Memorial Day to Labor Day.  All rentals are on a first-come-first-serve basis.

In addition, Omaha's Zoo and Aquarium has a tram, train and Skyfari available, weather permitting.

For more information, click here.
 

Yes, Zoo guests may bring their own motorized wheelchairs.
 

Strollers and wagons are available to rent while enjoying Omaha’s Zoo and Aquarium.  A single stroller is $8 for the day.  Double strollers or wagons are $12 for the day.  They are available at the Main Entrance Gift Shop all year round or at the gazebo outside the North Gate Gift Shop from Memorial Day to Labor Day.  All rentals are on a first-come-first-serve basis.
 

Yes, Zoo guests may bring their own strollers and wagons.
 

March 9 through November 1: 9 a.m. - 5 p.m. daily.  Buildings stay open until 6 p.m.

November 1 through March 8: 10 a.m.- 4 p.m. daily.  Buildings stay open until 5 p.m.

Open year-round except Christmas Day.
 

There are two ATMs located at Omaha's Henry Doorly Zoo and Aquarium: one inside of our main gift shop at our main entrance and the other located at our north entrance gift shop. Both ATMs are serviced by First National Bank of Omaha.
 

Omaha's Henry Doorly Zoo and Aquarium and Wildlife Safari Park no longer accepts personal checks with the exception of the purchase of Omaha's Henry Doorly Zoo and Aquarium memberships. The only forms of payment accepted are Travelers checks, Cashier checks, Money orders, Business/Company/School checks, cash and credit cards (Discover, American Express, MasterCard and Visa).

Doorly Dollars are also available and can be purchased at Guest Services and the Lozier IMAX® Theater. They are sold in increments of $5 and can be used throughout the entire Zoo.
 

Omaha's Zoo and Aquarium will accept Visa, MasterCard, Discover and American Express and Traveler’s checks.  There are several portable concession stands that will only accept cash.  

Sue's Carousel and Tram will accept prepaid ride tickets, Travelers checks, Cashier checks, Money orders, Business/Company/School checks and cash.  The Train, Carousel and Skyfari accept all forms of payment listed above as well as Visa, MasterCard, Discover and American Express.
 

For pricing information, please click here.

Please note: The Lozier IMAX® Theater is now considered a paid feature within the Zoo. Admission to the theater will only be issued to guests visiting with an Omaha's Henry Doorly Zoo and Aquarium membership or with regular paid admission. Guests cannot use admission from a previous day to purchase IMAX® tickets. Same-day admission only.
 

When departing Omaha’s Zoo and Aquarium, visitors' hands will be stamped for re-entry.
 

Yes, Omaha's Zoo and Aquarium offers discounts for schools paying as a group but there are no discounts for individual students.  If you are interested in an Education rate for your school group, please contact the Education Department at (402) 738-2092.
 

Group discounts are offered to groups of 40 or more with a reservation. Organized groups call (402) 738-6916 to make a reservation.

For more information, please click here.
 

Omaha's Zoo and Aquarium offers a military discount on daily admission, as well as our annual memberships.

Click here for military discount pricing on daily admission. Click here for more information about our annual military memberships.

 

Omaha’s Zoo and Aquarium does not offer discounts on daily admission for AAA or other clubs.
 

Omaha’s Zoo and Aquarium strives to keep our admission costs low in order for families to visit multiple times.  At this time there are no discounts to our admission.
 

Omaha’s Zoo and Aquarium does not offer pro-rated admission for late entry.
 

Omaha's Zoo and Aquarium does not offer any discounts for home school families. Large groups may contact our Education Department to arrange a possible group discount at (402) 738-2092.

For large families, a household membership would be a great value. A household membership admits two adults and up to 6 dependent children (ages 0-20) from one address.

For pricing information, please click here.

For membership information, please click here.
 

Omaha's Zoo and Aquarium admission covers entrance into all exhibits.

Additional charges include: Skyfari, train rides, tram rides, Sue's Carousel, IMAX® shows, concession items and gift shop purchases.

For pricing information, please click here.
 

Ride Tickets are non-refundable.  If guests have a ticket remaining with the exception of the all day ride pass, it may be used on another visit.  The all day ride pass must be redeemed on the date of purchase.
 

There are times when certain animals will be off display or an exhibit may be closed. This information will be posted at the gates upon admission.

Click here for a complete list of exhibit closures.
 

Omaha's Zoo and Aquarium does not offer the ability to purchase day passes online. To purchase day passes ahead of time or for a gift, please call (402) 733-8401 or visit Guest Services.  Omaha’s Zoo will mail the day passes or hold them at Guest Services until the arrival date.
 

Omaha’s Zoo and Aquarium does not offer a two-day discounted pass. Our annual household membership would allow access to the Zoo for two adults and dependent children (ages 0-20) from one address along with reciprocal privileges to many other zoos across the country.

For membership information, please click here.
 

Omaha's Zoo and Aquarium offers an All Day All Rides pass for $13.00 each.  This is for unlimited rides on Skyfari, the Omaha Zoo Railroad, tram and Sue's Wildlife Carousel.  The pass is valid one day only.
 

Omaha's Zoo and Aquarium allows outside food and beverages.  Coolers and bags are allowed, however guests may not bring glass containers or alcohol into the Zoo.
 

All rides are weather dependent and will not operate if there is rain, snow, ice or if the temperature will not reach 50 degrees by 1 p.m. Skyfari will not operate if there are high winds.

You must be at least 12 years old to ride Skyfari without an adult. Children under the age of 12 will be required to ride with an adult.

You must be at least 42 inches tall to ride Sue's Wildlife Carousel without an adult.

Click here for the complete ride schedule.
 

Omaha's Henry Doorly Zoo and Aquarium is smoke and tobacco free.
 

Pets are not allowed on Zoo grounds but a limited kenneling service is offered on a first-come-first-serve basis. For more information about this service or questions, please contact Guest Services at (402) 733-8401.
 
For more information regarding donation requests, please click here or email promotions@omahazoo.com.
 
For more information regarding special passes, please click here or email promotions@omahazoo.com.
 
For more information regarding Omaha's Henry Doorly Zoo and Aquarium's Photo-Video Policy, please click here or email marketing@omahazoo.com.
 

For directions, please click here.
 

Parking is free and available on a first-come-first-serve basis.
 

For hotel and lodging information, please click here.
 

For current shows, please click here.

Please Note: The Lozier IMAX® Theater is now considered a paid feature within the Zoo. Admission to the theater will only be issued to guests visiting with an Omaha's Henry Doorly Zoo and Aquarium membership or with regular paid admission. Guests cannot use admission from a previous day to purchase IMAX® tickets. Same-day admission only.
 

The average show played at the Lozier IMAX® Theater is 45 minutes.
 

The 3D glasses are reused as another effort Omaha's Zoo and Aquarium is making towards conservation.
 

The 3D glasses are sanitized after every use.
 

Combo rates are offered for admission into Omaha's Zoo and Aquarium and one film in the Lozier IMAX® Theater.

Please note: The Lozier IMAX® Theater is now considered a paid feature within the Zoo. Admission to the theater will only be issued to guests visiting with an Omaha's Henry Doorly Zoo and Aquarium membership or with regular paid admission. Guests cannot use admission from a previous day to purchase IMAX® tickets. Same-day admission only.

For pricing information, please click here.
 

The Lozier IMAX® Theater is now considered a paid feature within the Zoo. Admission to the theater will only be issued to guests visiting with an Omaha's Henry Doorly Zoo and Aquarium membership or with regular paid admission. Guests cannot use admission from a previous day to purchase IMAX® tickets. Same-day admission only.

 

Member's are asked to provide their membership card and photo I.D. on each visit.  A replacement membership card may be purchased at Guest Services for $5.
 

Membership owners are now listed on the membership cards. The Individual membership admits the owner only. Military and Household memberships will admit up to 6 children at the owner's address (ages 0-20) while the Grandparent membership will admit up to 6 grandchildren of the owner (ages 0-20).

To admit an extra adult for each visit, consider the Plus One membership add on with your membership purchase. Click here for more details.

 

Ages 16 through 20 must provide the membership card and photo ID matching the owner's address.
 

Memberships do not admit daycares. If a daycare is a group of 40 or more, a group discount is available.

For more information, please click here.
 

Yes, the Household and or Military memberships admit dependent children (ages 0-20) from the owner's address.
For membership information, please click here.
 

Please contact the Membership Office at member@omahazoo.com with your eight-digit membership number and the caregiver’s name.  For an annual fee, we will issue a Nanny Pass within three to five working days.  The caregiver must provide the Nanny Pass and photo ID on each visit and must be accompanying the owner's children.
 

The Individual membership admits the owner only.  All other levels of memberships will admit only two adults each visit.

To admit an extra adult for each visit, consider the Plus One membership add on with your membership purchase. Click here for more details.

 
If you are renewing your membership, once we update your record, your current membership card should be used for admission. For new members, your card will be mailed to your home within two weeks from the date we receive your order.