Special Event Ticket Refund Policy

Special Event Ticket Refund Policy

Special Event Ticket Refund Policy

Proceeds from ticket sales at Omaha’s Henry Doorly Zoo and Aquarium special events will be allocated toward animal health, wellness and enrichment programs as well as furthering conservation efforts worldwide. Thank you for helping us to zoo more good!

  • There are no refunds or exchanges on any special event tickets under any circumstances.
  • Tickets will not be replaced if lost, stolen or unused.
  • Advance purchase highly recommended, tickets are limited. Some events will not be sold on the day of the event.
  • Tickets are not refunded for any inclement weather including but not limited to snow, wind, rain, mud, cold or extreme temperatures. If Omaha’s Zoo and Aquarium feels the inclement weather is a public safety concern, the event will be canceled.
  • Refunds will not be given for dissatisfaction with any event, as opinions are subjective.
  • Event ticket purchases are non-transferable to another event, class, membership or other Zoo purchase.