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Virtual Membership Card


Activating Your Virtual Membership Card

There are three steps to obtain a Virtual Membership Card. The first two can be completed using your mobile device. The final step in the activation process must be completed at the Zoo. The steps are:

1. Download and install Omaha's Henry Doorly Zoo and Aquarium's app to your mobile device. The app requires iOS 7.0 or later and is compatible with iPhone, iPad and iPod Touch.
                                           Apple's App Store                                             Android's Google Play
             


2. Enter required information into the My Membership Card section of the app.

                        Select "Plan Your Visit"        Select "My Membership Card"      Enter Required Information                                                 

Please note: Your Member ID number is not the number on the back of your membership card. You can obtain your Member ID on your next visit or you may request your Member ID by emailing mobileapp@OmahaZoo.com.

Please provide the following details:
  • First and last name
  • Address
  • Telephone
  • E-mail address (if different from e-mail request is being sent from)

Once the correct information is entered, select Lookup Membership at the bottom of the screen. The device must have an active internet connection to complete this step. If all of the information matches the member profile information given at the time of purchase the unverified membership card will appear.

   Information Entered        Select "Lookup Membership"      Unverified Membership
                   


3. The Virtual Membership card is now ready to be authorized by a Guest Services staff member. Please bring the device plus your valid ID on your next visit and we will finalize the process. Your Virtual Membership Card will then be ready for use!


Frequently Asked Questions

What can I use my Virtual Membership Card for?
The card may be used to access any of your membership benefits. As with your regular membership card, a valid ID is required. These benefits include:

  • Free Zoo admission
  • Free Lozier IMAX® Theater films
  • Member Day event
  • Reciprocal privileges to more than 100 zoos nationwide
  • Five-percent discount on concessions, gift shop merchandise, rides and Stingray Beach admission purchases (starting March 15th, 2016)

How many Virtual Membership Cards can we activate?
Each adult that is listed on the pass may obtain a virtual card.
Any dependent children under the age of 21 with a valid ID, who’s address matches the one on the membership profile, may obtain a virtual card. A Nanny/Babysitter may activate a virtual card if the membership add on has been purchased and that person is listed on the membership profile.

We have a Patron Membership, can we activate a Virtual Membership Card too?
Yes, the steps are the same for any level of membership.

I have entered all my correct information and it is saying “Member Details Not Found”.
There may be an error in your member record. Please email mobileapp@OmahaZoo.com with the three required fields exactly as you are entering them into the app. We will verify the correct information is in our system and take any other steps needed to remedy the situation.

What is my Member ID?
Your Member ID number is not the number on the back of your membership card. You can obtain your Member ID on your next visit or you may request it by emailing mobileapp@OmahaZoo.com.

Please provide the following details:

  • First and last name
  • Address
  • Telephone
  • E-mail address (if different from e-mail requesting from)

Why should I obtain a Virtual Membership Card?
By activating your Virtual Membership Card, you will see several benefits.

  • Fast Service: Convenient! Keeping track of your phone is much easier than one of many plastic cards. A Virtual Membership Card makes accessing your member information much quicker than searching for it.
  • Environmentally Friendly
  • Helpful Information: The Virtual Membership Card will include the names of the adults listed on the pass, membership type and expiration date.

How much does the Virtual Membership Card or the Zoo's mobile app cost?
There are no additional costs for either.

What are the other advantages of downloading the Zoo's mobile app?
In addition to buying tickets and having the latest Zoo news, educational programming and visitor information at the palm of your hand, users will be able to enjoy a GPS-enabled Zoo map, interactive special events and animal encounters calendars, geo-fencing technology, push notifications, a social media-friendly photo booth and Wildlife Safari Park guide. Click here for more information.

I have other questions about the Zoo's mobile app or the Virtual Membership Card.
Please email mobileapp@OmahaZoo.com and we will get your questions answered!