Coronavirus Update

Coronavirus

Healthy You, Healthy Zoo

Omaha’s Henry Doorly Zoo and Aquarium made some changes to ensure a “healthy you, healthy Zoo.”  To plan your visit accordingly, please become familiar with the following guidelines we have in place.

Guidelines to Plan Your Visit

  • Outdoor public pathways are open for two-way traffic.
  • Visitors ages five and older are required to wear face masks indoors. Face masks are strongly encouraged when outdoors.
  • Desert Dome, Scott Aquarium and upper level of Lied Jungle open. Lied Jungle hours are 9 a.m. - 4 p.m.
  • Other indoor exhibits that are also open: Hubbard Expedition Madagascar, Hubbard Gorilla Valley and Hubbard Orangutan Forest. The Elevator Building, which provides another way to access these areas, is also open.
  • Alaskan Adventure opens June 27 from 9 a.m. - 5 p.m. daily with a reduced capacity. Before stepping foot into the water, please follow these five safety steps to keep us all healthy.
  • No access to Bay Family Children’s Adventure Trails.
  • Durham TreeTops Restaraunt closed.
  • Main Gift is open.
  • Stingray Beach is open from 10 a.m. - 4 p.m. Face masks are required.
  • Lozier Giant Screen Theater opens June 29 with limited showtimes and restrictions. Click here for more information.
  • Rides limited to Sue’s Carousel (with appropriate spacing and sanitizing) and on the weekends, Skyfari will operate from 10 a.m. - 4 p.m.
  • No tram service available.
  • Reservation for a time to enter the Zoo must be made online before visiting.
    • Reservations can be made up to 3 days in advance of your visit.
    • Timeslots are available every half hour between 9 a.m. and 5 p.m. daily.
 
  • Main Gate for entering the Zoo, but can also be used to exit.
  • North Gate for exiting the Zoo only.
    • Please note the different entrance and exit gates for parking purposes.
  • Concessions and retail items available at outside venues only.
  • No ATM available.
  • Stroller, wagon, ECVs and wheelchair rental available (limited supply).
  • No Backstage Experiences tours in person. Limited to virtual only.
  • Outside restroom access.
  • IDs and online reservation receipts will be checked at the Zoo’s main entrance.
  • Memberships are non-transferable.
  • AZA reciprocal zoo admission program is suspended at this time.
  • Children under the age of 16-years-old must be accompanied by an adult.
  • To ensure proper social distancing, guests are encouraged to not meet others or stand in the Main Entrance Plaza until their reservation time to enter the Zoo.
  • Guests are strongly encouraged to remain in their vehicles until their reservation time.
  • When on Zoo property, guests are strongly encouraged to wear face masks.

Omaha’s Henry Doorly Zoo and Aquarium is committed to the health and safety of its visitors and staff. Please help us keep you and all our visitors safe by following the posted instructions and following the directions from our staff. There is an inherent risk of exposure to COVID-19 in any public place where people are present. COVID-19 is an extremely contagious disease that spreads through person-to-person contact and can lead to severe illness and death. By visiting Omaha’s Henry Doorly Zoo and Aquarium, you voluntarily assume all risks related to exposure to COVID-19.

Our Membership Program

The Zoo will be extending membership expiration dates to ensure that you will not miss out on any of your full 12 months of membership benefits. This applies to memberships active during or purchased during the Zoo closure, as well as patron memberships.

Become a Member Today

Doing Our Part, Together

In response to coronavirus and in adherence to city, state and federal guidelines, the following are the general principles guiding the plan for the phased reopening of Omaha’s Henry Doorly Zoo and Aquarium to Zoo members and the public.

Social Distancing

  • Timed ticketing to appropriately space entrance into the Zoo and walking traffic on the pathway.
  • Staff in place at high-traffic areas to monitor capacities and social distancing of guests.
  • Educational and animal programs will be limited to discourage clustering of guests.
  • One-way traffic.
  • Marked spacing in queueing lines for six-foot distancing.
  • Increased signage with specific building and distancing instructions.

Zoo Guests

  • Strongly encouraging the use of face masks on Zoo property.
  • Closure of high-traffic, interactive exhibits such as Bay Family Children’s Adventure Trails.
  • Suspension of Backstage Experience tour programs. Available virtually.
  • Face-painting will not occur.
  • Drinking fountains and water re-fill stations will not be available.
  • 50+ Hand Sanitizing stations added.

Zoo Staff

  • Adherence to local, state and federal guidelines for health and safety.
  • Face masks, face shields and/or plexiglass in areas of close contact with guests.
  • Reduced or eliminated touch points with guests when possible.
  • Additional access to hand sanitizers and disinfectants in work areas.
  • Rotation or separation of animal care teams to limit the opportunity for cross infection should someone become sick.
  • Requirement that staff self-quarantine if traveling to known hot spot locations.

Food and Beverage

  • Reduced menu offerings to expedite lines.
  • Reduced concession window openings and marked spacing for social distancing.
  • Increased staffing for cleaning and disinfecting.
  • Souvenir Cup refill service will not be available.
  • Condiment stations will not be available. Only condiment packets will be used.
  • Hourly cleaning of vending machines.
  • Catering and menu offerings will be adjusted to reflect recommendations from local government authorities.

Rides and Amenities

  • Lozier Giant Screen Theater will be closed.
  • Rides will be available on Sue’s Carousel following current restrictions for social distancing and adjusting capacity as needed.
  • Additional staffing will be added to help with cleaning and disinfecting.
  • Ride wristband program will be suspended to limit ride demand to individual paid tickets only.
  • Animal feeding opportunities will not be available.

Protecting Yourself and Others

The Nebraska Department of Health and Human Services and its partners continue to track the unfolding outbreak of respiratory illness caused by the Coronavirus Disease 2019 (COVID-19) and anticipate its impact on Nebraska and its health care system. Nebraskans can help protect themselves from COVID-19 and other respiratory infections by taking these steps.

Learn More

 

Community Information Provided by Nebraska Medicine

Infectious disease experts at Nebraska Medicine have answered common questions about the virus, including advice about how to protect yourself and your loved ones.

Learn More

 

Other Helpful Resources

Click the links below to learn the latest on COVID-19.